Eco Friendly Fund

Groverse Terms of Use

Last updated 12 November 2024

1. Introduction

1.1 Purpose of the Agreement

Welcome to Groverse, a renewable energy company for underbanked communities, predominantly in Africa. This Terms of Use Agreement (the "Agreement") is made and entered into by you and Groverse Energy Limited, its subsidiaries, and affiliates. This Agreement sets forth the terms and conditions that govern your use of and access to our Platform and Services. By accessing or using the Platform which include our various websites (and any respective subdomains); applications (collectively with any materials and services available therein, and successor website(s) or application(s), and other services that link to these terms, as well as any information, text, links, graphics, photos, audio, video, or other materials stored, retrieved or appearing thereon, whether accessed through the site or otherwise, you signify that you have read, understand, and agree to be bound by this Agreement, our Privacy Notice, and any other policies referenced herein in their entirety.

IF YOU DO NOT AGREE, YOU ARE NOT AUTHORIZED TO ACCESS OR USE THE PLATFORM AND SHOULD NOT USE THE PLATFORM.

1.2. Definitions of Key Terms

"Account" refers to the Account created by you to access and use the Platform or Services.
"Agreement", Terms of Use, Terms”refers to this Terms of Use as a whole
"Data Protection Legislation" refers to the Nigeria Data Protection Act 2023 (NDPA) and all other applicable legislations, regulations, and other regulatory requirements in force from time to time which apply to a party, all relating to the use of Personal Data.
"Groverse", "us", "we" or "our", refers to Groverse Energy Limited, and its affiliates, subsidiaries, officers, directors, employees, agents, and licensors
"Personal Data" refers to any information that can be used to identify a living person including email address, company name, password, payment card, financial information such as (bank account number, etc.), government-issued identity card and/or taxpayer identification. It may also include anonymous information that is linked to you, for example, your internet protocol (IP) address, log-in information, address, location, device, or transaction data.
"Platform" refers to our website, web application, or API and includes our Services.
"Products" or "Product" refers to our products, services, information, content, functions, features, and tools provided on our Platform.
"Third-Party Services" refers to services or applications provided by entities other than Groverse that may be linked to or integrated within the Groverse Platform.
"User," "you," and "your" refers to you, the individual or entity accessing and using our Platform and agreeing to this Terms of Use.
"User-Generated Content" refers to reviews, posts, bug reports, ideas, feedback, and any other material shared to Groverse.

2. Your Eligibility to Use Our Platform

To access or use the Platform, you must be located in an eligible region, primarily in Nigeria, Africa. We may choose to expand our offerings to other geographic locations in the future.

You must also be able to form a legally binding contract with us. Accordingly, you affirm that you are at least the age of majority in your jurisdiction and have the full right, power, and authority to enter into and comply with the terms and conditions of this Agreement on behalf of yourself and any company or legal entity for which you may access or use the Interface. Furthermore, you affirm that your access and use of the Platform will fully comply with all applicable laws and regulations and that you will not access or use the Platform to conduct, promote, or otherwise facilitate any illegal activity. You also affirm that you have not been previously suspended or removed from using our Platform for any reason.

If you do not meet the above requirements, you must not use our Platform. We reserve the right to refuse service, terminate Accounts, or limit access to our Platform for any user who does not meet these eligibility requirements or for any other reason at our sole discretion

3. Creating an Account With Us

3.1. Your Account Creation Process

To access the full range of Products offered on our Platform, you must create an Account. The Account creation process includes the following steps:

a. Information Submission – You agree to provide accurate, current, and complete information during the registration process. This may include:
1. i. Full legal name
2. ii. Email Address
3. iii. Residential Address
4. iv. Phone number
b. Verification – You agree to verify your email address and phone number as part of the registration process
c. Password Creation – You will be required to create a strong, unique password for your Account. We recommend using a combination of uppercase and lowercase letters, numbers, and symbols.
d. Terms Acceptance – You must explicitly agree to these Terms of Use, our Privacy Notice, and any other applicable policies.

You are responsible for keeping your Account information up to date. Failure to maintain accurate, current, and complete Account information may result in your inability to access or use our Platform or the termination of your Account.

You are not permitted to allow any family member or relative to use your Account. If you provide any Personal Information of any family member or relative through your Account for the purposes of the Services offered, you acknowledge and agree that such conduct constitutes the affirmative acknowledgement and agreement of the particular family member and their consent to these Terms and our Privacy Notice.

3.2. Know Your Customer (KYC) and Identity Verification

We are committed to preventing fraud, money laundering, terrorist financing, and other financial crimes. To this end, we implement robust Know Your Customer (KYC) and identity verification procedures.

We may further implement different verification levels with varying requirements and transaction limits. Higher verification levels may require more extensive documentation and checks. We reserve the right to request updated or additional KYC information at any time during your use of our Platform.

We may use third-party service providers to verify your identity and conduct background checks. By using our Platform, you authorize us to make inquiries, whether directly or through third parties, that we consider necessary to verify your identity or protect you and/or us against fraud or other financial crimes.

We reserve the right to refuse service, suspend or terminate Accounts, or limit access to our Platform for users who do not complete our KYC and identity verification process to our satisfaction.

We treat all information collected during the KYC process with the utmost confidentiality and in accordance with our Privacy Notice.

3.3. Your Account Security Responsibilities

The security of your Account is crucial, and you play a vital role in maintaining this security. By creating an Account, you agree to the following security responsibilities:

a. You are responsible for maintaining the confidentiality of your Account password. We recommend the following password best practices:
1. i. Use a unique password for your Account.
2. ii. Include a mix of uppercase and lowercase letters, numbers, and symbols.
3. iii. Avoid using easily guessable information (e.g., birthdays, names).
4. iv. Change your password regularly, at least once every three months.
b. You can ensure device and session security by:
1. i. always logging out of your Account when using a shared or public device.
2. ii. not sharing your Account credentials with anyone.
3. iii. being cautious when you access your Account on public Wi-Fi networks.
c. You must be alert to phishing attempts. Groverse will never ask for your password via email, phone, or any other means outside of our official Platform.
d. You must notify us immediately if you suspect any unauthorized access to your Account or any other breach of security. You can contact us at info@groverseenergy.com or through our dedicated support channels.
e. You must regularly review your Account activity and transaction history. Report any suspicious transactions to us immediately.
f. You are to keep your devices and software up to date with the latest security patches and updates.

You acknowledge that Groverse will not be responsible for any loss or damage arising from your failure to comply with these security responsibilities.

We reserve the right to suspend or terminate Accounts that we believe have been compromised or are being used in a manner that violates these Terms or poses a security risk.

4. Services and Products We Offer

We are a renewable energy company focused on providing sustainable energy solutions through solar technology. We offer various products, including solar inverters, panels, and batteries, aimed at both residential and commercial applications.

Groverse shall deliver to you and install where stipulated, the Product which you have purchased within 21 days. The total price for the Product shall be as stipulated on the Website. You agree to provide Groverse free access to your designated premises and offer us every needed assistance for the seamless delivery and installation of the Product.

You may use our solar products and services solely for their intended purpose of generating, storing, and/or managing renewable solar energy for your personal, household, or business use. Any other use of the Products is strictly prohibited.

You also agree to use our Products in compliance with all applicable laws, regulations, and industry standards. This includes obtaining any necessary permits, approvals, or inspections required by local authorities prior to installation or use.

You are responsible for the safe operation and proper maintenance of the solar products installed by Groverse. This includes following all user manuals, safety instructions, and recommended maintenance schedules.

You shall not:

a. modify, reverse engineer, or attempt to access the underlying technology of the solar products;
b. use the products or services for any unlawful, fraudulent, or malicious purposes.
c. resell, sublicense, or transfer the Products or services to any third party.
d. interfere with or disrupt the integrity or performance of the products or services.

We may monitor the performance and usage of our solar products and services to ensure compliance with these Terms of Use. You agree to promptly report any malfunctions, safety issues, or unauthorized activities to Groverse.

While Groverse strives to provide uninterrupted access to its Products, you understand that the availability of certain products or services may vary based on factors such as location, demand, and supply chain constraints. We reserve the right to update, modify, or discontinue our solar products and services at any time. You will be notified of any significant changes that may affect your use of the Products.

You acknowledge that Groverse does not guarantee that any specific product or service will be available at all times. Additionally, while we aim to provide accurate information regarding our products and services, you understand that errors or omissions may occur. Groverse is not liable for any inaccuracies in product descriptions or pricing. batteries, aimed at both residential and commercial applications.

We warrant that the Products are of good quality and suitable for the intended purpose. We shall provide the following warranty periods from delivery and installation, with an exception to defects caused by your misuse of the Product or normal wear and tear:

a. 2 years for batteries
b. 1–2 years for inverter machines
c. 4–5 years for panels

5. Payments

You agree to provide accurate payment information when purchasing products or services from Groverse. We accept various payment methods, including but not limited to credit cards, debit cards, bank transfers, and other electronic payment systems as specified on our website. By submitting your payment information, you authorize Groverse to charge the specified amount to your chosen payment method.

All prices for products and services listed on our website are subject to change without notice. The price applicable to your order will be the price displayed at the time you complete your purchase. Groverse strives to ensure that all pricing information is accurate; however, errors may occur. In the event of a pricing error, we reserve the right to cancel your order and notify you of the correct price.

You are responsible for any applicable taxes, duties, or fees associated with your purchase. The total cost of your order may include sales tax or other applicable taxes based on your loc

By providing your payment information, you confirm that you are authorized to use the selected payment method and that you have sufficient funds or credit available to cover the cost of your order. If any payment is declined or not processed for any reason, Groverse reserves the right to cancel your order or suspend your access to our services until payment is successfully processed.

You acknowledge that all sales are final. If you believe you have received a defective product or if there was an error in your order, you must contact us within a 14 days from the date of delivery and installation. Refunds or exchanges will be processed in accordance with our return policy, which is available on our website.

If you commit to making any recurring payments to Groverse, you authorize us to charge your payment method on a recurring basis at the agreed-upon intervals (e.g., monthly or annually). You may cancel your subscription at any time through your account settings or by contacting customer service.

Groverse takes the security of your payment information seriously. We implement industry-standard security measures to protect your data during transmission and storage. However, you acknowledge that no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

By proceeding with a purchase on our website, you agree to these payment terms and conditions and accept responsibility for all charges incurred under your account.

Groverse strives to minimize fees for users engaging in financial transactions on the platform. Any applicable fees associated with payments will be clearly displayed before a transaction is completed, ensuring transparency.

You are responsible for any fees charged by your payment provider, which may vary based on the chosen payment method. Groverse will not be liable for any additional charges incurred by users as a result of using third-party payment services.

6. Regulatory Compliance

Groverse is committed to complying with all applicable laws, rules, and regulations, including anti-money laundering (AML) and know-your-customer (KYC) regulations. We may be required to collect and verify certain information about you as part of our KYC procedures.

You are also responsible for complying with all applicable tax laws and regulations related to your use of the Groverse platform. Groverse does not provide tax advice, and it is recommended that you consult with a tax professional regarding your specific circumstances.

7. Risks and Disclaimers

We disclaim any ongoing obligation to notify you of all of the potential risks of using and accessing our Platform. You agree to accept these risks and assume full responsibility for any losses or damages arising from the use of the Platform. Groverse will not be liable for any losses or damages arising from these risks or be required to indemnify any third party responsible for any consequent losses.

7.2 Technology Risks

You acknowledge and agree that the use of the Groverse platform involves inherent technology risks. These risks may include, but are not limited to:

a. System Failures: There is a risk of technical failures, errors, or malfunctions affecting the Groverse platform. This includes potential hardware or software failures, internet connectivity issues, or other disruptions that may impede your ability to access the platform.
b. Cybersecurity Risks: While Groverse takes data protection seriously and implements reasonable security measures, no system can be entirely secure from cyber threats. You acknowledge that there is a risk of data breaches, hacking, or other cyber incidents that could compromise your personal information or account security. Groverse disclaims any liability for damages resulting from such incidents.

Except in cases of force majeure, such as power supply disruptions, we will give our best to procure the necessary technical equipment and develop the software required for the Platform. However, we disclaim any responsibility for technical or network failures caused by third-party partners. Any claims made by you will be addressed by Groverse if deemed well-founded.

7.4 Information Risk

Any information presented on or through the Platform is made available for general information purposes only. We do not warrant the accuracy, completeness, suitability, or quality of any such information. Any reliance on such information is strictly at your own risk. We also disclaim all liability and responsibility arising from any reliance placed on such information by you, any other user of the Platform, or anyone who may be informed of any of its contents.

7.5 Third-Party Services Disclaimer

Our Platform may also contain links to Third-Party Services. Third-Party Services are not under the control of Groverse and Groverse is not responsible for Third-Party Services or for any information or materials on, or any form of transmission received from, any Third-Party Service. The inclusion of a link does not imply endorsement by Groverse of the Third-Party Services or any association with the operators of the Third-Party Services. We do not investigate, verify, or monitor the Third-Party Services. We provide links to Third-Party Services for your convenience only and you access these Third-Party Services at your own risk. If you decide to use these third-party services or participate in any promotions, you do so at your own risk and you understand that this Agreement does not apply to your dealings or relationships with any third parties. You will be responsible for reviewing and understanding the terms and conditions associated with them. You expressly relieve us of any and all liability arising from your use of any such resources or participation in any such promotions.

7.6. Warranty Disclaimer

The Services and Platform are provided on an "AS IS" and "AS AVAILABLE" basis. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ANY REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. You acknowledge and agree that your use of the Platform is at your own risk. We do not represent or warrant that access to the Platform will be continuous, uninterrupted, timely, or secure; that the information contained in the Platform will be accurate, reliable, complete, or current; or that the Platform will be free from errors, defects, viruses, or other harmful elements. No advice, information, or statement that we make should be treated as creating any warranty concerning the Platform. We do not endorse, guarantee, or assume responsibility for any advertisements, offers, or statements made by third parties concerning the Platform.

8. How We Manage Your Data

Protecting your personal data is a key aspect of our relationship with you and is required of us by relevant Data Protection Regulation. Whenever you use our Platform, you consent to the collection, storage, transfer, and use of your personal data as described in our Privacy Notice. This includes any information you choose to provide that is deemed sensitive under applicable laws and regulations. Please review our Privacy Notice in order to better understand our commitment to maintaining your privacy and protecting your data, as well as the terms on which we process any personal information that we collect from you or that you provide to us. The Privacy Notice is available on our website at https://www.groverseenergy.com. By using the Platform, you agree to the Privacy Notice and consent to the processing of any personal data described in the Privacy Notice and you warrant that all data that you provide to us is accurate.

9. Intellectual Property

9.1. Our Intellectual Property

All content on the Platform is the property of Groverse or its licensors and is protected by intellectual property laws. This includes:

a. Trademarks: The Groverse name, logo, and any other product or service names, logos, or slogans that may appear on our Platform are trademarks of Groverse and may not be copied, imitated, or used, in whole or in part, without our prior written permission.
b. Copyright: All content on our Platform, including text, graphics, user interfaces, visual interfaces, photographs, artwork, computer code, and other materials, is protected by copyright laws.
c. Patents: Certain aspects of our Platform and Products may be protected by patents owned by Groverse or its affiliates.
d. Trade Secrets: Our Platform incorporates proprietary information and trade secrets that are confidential and protected by law.

We do not grant you any right, license, title or interest to any of our Intellectual Property Rights which you may or may not have access to.

You agree not to modify, reproduce, distribute, create derivative works or adaptations of, publicly display or in any way exploit any of our intellectual property in whole or in part except as expressly authorized by us. Any use of our intellectual property for any purpose not expressly permitted by these Terms is strictly prohibited.

You agree to take such actions including any legal or official document or other documents that may be needed to further affirm our intellectual property rights.

9.2 Your License to Use our Platform

Subject to these Terms, Groverse grants you a limited, non-exclusive, non-transferable, and revocable license to access and use our Platform for its intended purposes

Unless otherwise provided by applicable law, you agree not to alter, re-design, reproduce, adapt, display, distribute, translate, disassemble, reverse engineer, or otherwise attempt to create any source code that is derived from the software.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information of Groverse without our express written consent. You may not use any meta tags or any other "hidden text" utilizing Groverse's name or trademarks without our express written consent.

Any unauthorized use terminates the permission or license granted by Groverse. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of Groverse so long as the link does not portray Groverse or its Services in a false, misleading, derogatory, or otherwise offensive matter.

You agree that we are free to use or not use any User Generated Content by you as we see fit, including copying and sharing such content with third parties, without any obligation to you.

10. Service Interruptions

As a condition to accessing or using the Platform or the Services, you acknowledge, understand, and agree that from time to time, the Platform may be inaccessible or inoperable for any reason, including equipment malfunctions, periodic maintenance procedures or repairs, causes beyond our control or that we could not reasonably 12 foresee, disruptions and temporary or permanent unavailability of underlying algorithms or unavailability of third-party service providers or external partners for any reason.

11. Your Responsibilities and Prohibited Activities

11.1 General User Obligations

As a user of our Platform, you have certain responsibilities and obligations. You agree to:

a. use our Platform in compliance with these Terms, our Privacy Notice, and all applicable laws, rules, and regulations in your jurisdiction.
b. maintain the security of your account by keeping your login credentials confidential and using strong authentication methods.
c. provide accurate, current, and complete information when creating your account and keep this information updated throughout your use of our Platform.
d. use our Platform responsibly and ethically.
e. promptly report any security issues, unauthorized access to your account, or other problems you encounter while using our Platform.
f. pay all applicable fees associated with your use of our Platform in a timely manner.
g. maintain a valid email address and other contact information in your account settings to receive important notifications about your account and our Platform.

11.2 Prohibited Activities

To maintain the integrity, security, and legality of our Platform, the following activities are strictly prohibited:

a. Using our Platform in any manner that violates any applicable local, state, national, or international law or regulation.
b. Engaging in any fraudulent, deceptive, or misleading practices, including providing false or inaccurate information.
c. Attempting to gain unauthorized access to other users' accounts or any part of our Platform's infrastructure.
d. Introducing or attempting to introduce viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material to our Platform.
e. Engaging in any data mining, data harvesting, data extracting, or any other similar activity in relation to our Platform, or while using our Platform.
f. Doing anything that interferes with, disrupts, or negatively affects the functioning of our Platform or other users' experience.
g. Attempting to circumvent any content-filtering techniques we employ or attempting to access areas or features of the Platform that you are not authorized to access.
h. Impersonating or attempting to impersonate Groverse, a Groverse employee, another user, or any other person or entity.
i. Using our Platform to engage in money laundering, terrorist financing, or any other illegal activities.
j. Using our Platform in a manner that infringes upon or violates the intellectual property rights or other rights of any third party.
k. Using our Platform to transmit any unsolicited or unauthorized advertising, promotional materials, 'junk mail', 'spam', 'chain letters', 'pyramid schemes', or any other form of solicitation.
l. Using our Platform in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Platform.
m. Accessing or using our Platform through any automated means, including through the use of robots, spiders, or offline readers.
n. Creating or operating multiple accounts to evade restrictions, limits, or suspensions, or to abuse promotional offers or other features.

Groverse reserves the right to monitor user activity and enforce these prohibitions at our discretion. If we determine that you have engaged in any prohibited activity as listed above, we may address such prohibited activity through an appropriate sanction in our sole and absolute discretion. Such sanction may include, but is not limited to, making a report to any Government, law enforcement, or other authorities, without providing any notice to you about any such report; confiscation of any fiat, funds, property, proceeds, in the Account which you have with us; and, suspending or terminating your access to the Platform or fiat, funds, property, proceeds in the Account which you have with us. We may, at our sole and absolute discretion, seize and deliver these to any applicable Government, law enforcement, or other authorities where 14 circumstances warrant. In addition, should your actions or inaction result in the imposition of economic costs to us, you shall pay an amount to us so as to render us whole, including without limitation, the amount of taxes or penalties that might be imposed on us as a result of your prohibited activity.

11.3 Reporting Suspicious Activities

As part of our commitment to maintaining a safe and compliant Platform, we require users to report any suspicious activities they encounter. This includes:

a. Any signs that your Account or another user's Account may have been compromised.
b. Any suspected phishing attempts or unauthorized communications claiming to be from Groverse.
c. Any security vulnerabilities or bugs you discover in our Platform.

To report suspicious activities, please contact our support team immediately at info@groverseenergy.com or through our dedicated support channels. We will investigate all reports promptly and take appropriate action.

12. Limitation of Liability

12.1. The Scope of Our Liability

UNDER NO CIRCUMSTANCES SHALL WE OR ANY OF OUR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, OR SUBSIDIARIES BE LIABLE TO YOU FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE PROPERTY, ARISING OUT OF OR RELATING TO ANY ACCESS OR USE OF THE PLATFORM, NOR WILL WE BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE PLATFORM OR THE INFORMATION CONTAINED WITHIN IT. WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY: (A) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (B) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM ANY ACCESS OR USE OF THE PLATFORM; (C) UNAUTHORIZED ACCESS OR USE OF ANY SECURE SERVER OR DATABASE IN OUR CONTROL, OR THE USE OF ANY INFORMATION OR DATA STORED THEREIN; (D) INTERRUPTION OR CESSATION OF FUNCTION RELATED TO THE PLATFORM; (E) BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE INTERFACE; (F) ERRORS OR OMISSIONS IN, OR LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF, AND ANY CONTENT MADE AVAILABLE THROUGH THE PLATFORM. UNDER NO CIRCUMSTANCES SHALL WE OR ANY OF OUR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, OR SUBSIDIARIES BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES, OR COSTS IN AN AMOUNT EXCEEDING ₦100,000. THIS LIMITATION OF LIABILITY APPLIES REGARDLESS OF WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITY.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of certain liabilities and damages. Accordingly, some of the disclaimers and limitations set forth in this Agreement may not apply to you in their entirety but will apply to the fullest extent permitted by law.

12.2. Indemnification

You agree to hold harmless, release, defend, and indemnify us and our officers, directors, employees, contractors, agents, affiliates, and subsidiaries from and against all claims, damages, obligations, losses, liabilities, costs, and expenses arising from:

a. your access and use of the Platform and our Products;
b. your violation of any term or condition of this Terms, the right of any third party, or any other applicable law, rule, or regulation; and
c. any other party's access and use of the Platform with your assistance or using any device or account that you own or control.

12.3. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms to the extent that such failure or delay is caused by or results from events 16 beyond our reasonable control. Such events include, but are not limited to, acts of God, fire, flood, earthquake, storm, hurricane, other natural disasters, war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot, civil commotion, embargoes, sanctions, labor disputes, strikes, lockouts or other industrial action, shortages of labor or materials, transportation difficulties, interruptions or failures of utilities or telecommunications services, or acts of government or any other authority.

If such an event occurs, we shall promptly notify you in writing of the occurrence and its anticipated duration. We will ensure to use commercially reasonable efforts to mitigate the effects of the Force Majeure Event.

13. Dispute Resolution

13.1 User Complaints Process

You must first contact Groverse if a dispute arises between you and Groverse. Our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, we will provide you with a neutral and cost effective means of resolving the dispute quickly. Disputes between you and Groverse regarding our Platform and Services may be reported to info@groverseenergy.com at any time.

13.2 Mediation

If a Party determines after negotiating in good faith for a period of fourteen (14) days, that any disputes or differences which may arise between the parties out of this Agreement cannot be resolved through negotiation, such matters shall be settled by mediation. Online mediation processes may be deployed. If mediation also fails or both parties fail to agree on a mediator within another 14 days after the initial 14 days, parties shall apply to Lagos Multi Door Court House (LMDC) for dispute resolution under the LMDC Mediation Procedure Rules or such other rules mutually agreed by the Parties. The proceedings shall be conducted in English Language and the Laws of the Federal Republic of Nigeria shall apply.

13.3 Arbitration

Where dispute resolutions under this clause above have been explored; if unsatisfied, a party requesting for relief shall, except for claims seeking injunctive or other equitable relief, resolve the dispute in a cost-effective manner through binding non-appearance-based arbitration. Where a party elects arbitration, that party will initiate such arbitration through an arbitrator mutually agreed upon by the parties. The arbitrator and the parties must comply with the following rules: (a) the arbitration shall be conducted by telephone, online, and/or be solely based on written submissions. The specific manner shall be chosen by the party initiating the arbitration; (b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and (c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Except as otherwise agreed by the parties or as described in this provision, you agree that any claim or dispute you may have against Groverse must be resolved by a court located in Nigeria or where the defendant is located. You agree to submit to the personal jurisdiction of the courts located within Nigeria for the purpose of litigating all such claims or disputes. This Agreement shall be governed in all respects by the laws of Nigeria as such laws are applied to agreements entered into and to be performed entirely within Nigeria, without regard to conflict of law provisions. All Alternative Dispute Resolution (ADR) proceedings and all information submitted, relating to or presented in connection with or during the proceeding, shall be deemed confidential information not to be disclosed to any person not a party to the proceedings. All communications, whether written or oral, made in the course of or in connection with the Claim and its resolution, by or on behalf of any party or by the arbitrator or a mediator, including any arbitration award or judgment related thereto, are confidential and inadmissible for any purpose, including impeachment or estoppel, in any other litigation or proceeding; provided that evidence shall not be rendered inadmissible or non-discoverable solely as a result of its use in the dispute resolution proceedings.

13.4 Additional Provisions Relating to Dispute Resolution

All claims you bring against Groverse must be resolved in accordance with the provisions of this Agreement. All claims filed or brought contrary to these provisions 18 shall be considered improperly filed and a breach of this Agreement. Should you file a claim contrary to this provision, Groverse may recover attorneys’ fees and costs (including in-house attorneys and paralegals) provided that Groverse has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim.

You agree that any cause of action arising out of or related to the Service must commence within one (1) year after the cause of action accrues; otherwise, the cause of action is permanently barred.

Any arbitration under this Agreement will only be on an individual basis. Class arbitrations, class actions, private-attorney general actions, and consolidation with other arbitrations are not permitted. You therefore waive your right to participate in a class action against Groverse.

You agree that the relevant Courts in Nigeria with jurisdiction on these Terms, are the proper forums for any appeals of an arbitration award or for court proceedings in the event that this Agreement's binding arbitration clause is found to be unenforceable.

14. Termination of Your Access to Our Platform

14.1 Our Right to Terminate or Suspend Your Access

We have the right, at our discretion and without liability to you, with or without prior notice or with or without your consent, to temporarily terminate or permanently terminate your access to all parts or any part of our Platform via any technically available methods. In cases of violation of these Terms, we reserve the right to remedy such violations in accordance with law and in equity, including without limitation, the right to restrict, suspend, or terminate your Account or deny you access to our Platform without notice; and whenever the need to cooperate with law enforcement regarding enquiries or need to comply with law arises, we shall be entitled to disclose information including, your user identity, and personal details.

WYou agree that we reserve the right to cancel transactions, restrict, or terminate your Account without notice, including but not limited to, the following situations:

a. Where you are using the Platform for money laundering or any illegal activity;
b. Where you have engaged in fraudulent activity;
c. Where either you, as an individual or an entity, or your bank account is listed on the Specially Designated Nationals and Blocked Persons List (“SDN List”), Consolidated Sanctions List (“Non-SDN Lists”), or any other sanctions lists administered by the Office of Foreign Assets Control (OFAC), wanted list administered by the Economic Financial Crimes Commission (EFCC), or the red notice administered by the Interpol, or any other global or regional law enforcement agencies; or
d. Where your Account is subjected to operational error or other errors which may require us to suspend your account pending when such errors are treated;
e. Where we have reason to believe that another Groverse Account provided by us or one of our group companies is held by you and has been used for any fraudulent activity, money laundering, terrorism financing, or other criminal activity;
f. Where you have otherwise acted in violation of these Terms. If we have a reasonable suspicion that you are utilizing the Site for illegal purposes, we reserve the right to take whatever action we deem appropriate.

Regarding suspension, you agree that we may suspend your Account at any time if:

a. We reasonably believe that your Account has been compromised or for other security reasons; or
a.b. We reasonably suspect that your Account has been used or is being used without your authorization or used fraudulently.

We shall notify you either before the suspension or, if prior notification is not possible under the circumstances, promptly after the suspension unless we are prohibited by law to notify you.

14.2 Your Right to Terminate Your Access

You may terminate these Terms by closing your Account at any time.

14.3 Effect of Termination

We will not be liable to you or any third party for termination of access to our Platform, deletion of your information or Account data, or export of your information or Account data. We will not be liable to you for compensation or damages in connection with any termination or suspension of the Platform. Any termination of this Agreement does not 20 relieve you of any obligations to pay any fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement.

15. Amendment of Terms

We may amend the Terms from time to time. The changes will not be retroactive. You should visit the Groverse website at https://www.groverseenergy.com regularly to check when the Terms were last updated (as displayed at the top of this document) and to review the current Terms. We will do our best to notify you of any amendments to the Terms that we consider likely to materially affect your rights and obligations. Any such notice will be posted on our Platform, or sent by email to the address associated with your Groverse account. The continued use of your Groverse account, after any amendment to these Terms, constitutes your acceptance of the Terms, as modified by such amendment. If you do not accept the Terms, or any amendment to them, you must immediately stop using our Platform and your Account.

No claim in respect of terms contained in previous versions of these Terms and Conditions will be enforceable against Groverse following the moment at which an amended version becomes available on our website. In the event that any of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full effect.

16. Breaches of these Terms

Without prejudice to Groverse’s other rights under these Terms, if you breach these Terms in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the Platform, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

17. Miscellaneous Provisions

17.1. Assignment

You may not assign or transfer your rights or obligations under these Terms without the prior written consent of the Groverse. We reserve the right to assign or transfer its rights and obligations under these Terms at its sole discretion.

17.2. Entire Agreement

These Terms, together with any applicable policies or agreements referenced herein, constitute the entire agreement between you and Groverse regarding the subject matter of these Terms and supersede all prior or contemporaneous communications and proposals, whether oral or written.

17.3. Waiver

No failure of Groverse to exercise, or delay by Groverse in exercising, any right, remedy, power, or privilege arising from this Agreement shall operate or be construed as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power, or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.

No agency, partnership, or joint venture has been created between you and Groverse as a result of this Agreement. You do not have any authority of any kind to bind Groverse in any respect whatsoever.

18. Notices

Unless otherwise specified herein, any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by Groverse (i) via email (in each case to the email address that you provide) or (ii) by posting to the Website. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

19. Contact Us

If you have any issues or questions in relation to these Terms, your rights and obligations arising from them, or your use of the Platform, our Services, your Account, or any other issue, please contact us at info@groverseenergy.com or through our dedicated support channels. We will endeavor to respond to your request within reasonable time.

EFF technology is provided by Groverse Energy Limited, an energy technology service provider.All banking services are provided by our licensed banking partner.

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Disclaimer

Use of the EFF services involves risks, including but not limited to the potential loss of investment assets. Before using the EFF Protocol, you should review our Platform Terms to ensure you understand how the Protocol works. As described in our Terms, the EFF Protocol is provided on an “as is” and “as available” basis, at your own risk. We explicitly disclaim any representation or warranties of any kind relating to the Protocol, and no developer or entity will be liable for claims or damages of any kind associated with use or inability to use the Protocol.